Frequently Asked Questions

Yes. Staying in the OWI obliges you to pay a payment.

Payment can be made in several ways:

• – by bank transfer to the bank account of the Crisis Intervention Centre in Lublin: 17 1240 1503 1111 0010 4915 0936. Remember to include the account number and your name in the title of the transfer,
• – by cash or credit card at the Centre’s cash desk, ul. Północna 3.

If you have any questions about payment at the Centre, please call 81 466 54 28.

You have the option of paying in instalments or writing it off. To do this:

• – submit an application for payment in instalments/remission. The application should be submitted to the Centre, ul. Północna 3,
• – Remember that in the case of payment in instalments, you must also pay stamp duty. The stamp duty is PLN 10 and you should pay it to the Lublin City Hall’s bank account 95 1240 2092 9329 9200 0620 0000.

If you have any questions about payment in instalments, call 81 466 54 23.

You can make an appointment in several ways:

by calling: 81 466 55 46. Employees answering the phone have access to schedules and will be able to provide detailed information on available dates for visits to a psychologist and lawyer,

in person at ul. Probostwo 6A, Lublin.

In urgent and emergency cases, a meeting with a psychologist can even take place on the same day.

We try to provide our clients with the shortest possible dates. As a rule, you do not have to wait longer than a week to see a psychologist.

Call and ask about a free date: 81 466 55 46.

All activities offered by the Crisis Intervention Center in Lublin are free of charge for Lublin residents.

A referral is not required to seek psychological advice at CIK.

The session lasts approximately 50 minutes.

Psychological therapy at CIK is short-term – it includes up to 13 meetings, but the time of working with a psychologist is determined individually.

All people living in Lublin and experiencing difficult moments in their lives can benefit from psychological help at CIK. If you are experiencing a loss, are in crisis, can’t cope with everyday life – we are just for you.

In exceptional situations, it is possible to individually arrange community visits. Call to find out more: 81 466 55 46.

Visits to a psychologist can take place during the opening hours of the Crisis Intervention Center in Lublin – from Monday to Friday from 7:00 a.m. to 7:00 p.m. (last visit is scheduled no later than 6 p.m.)

Remember that you can call 733 588 900 at any time – a 24-hour helpline for people in crisis.

Helpline for children and teenagers: 789 777 981 – daily (including public holidays) from 7 pm to 10 pm

Yes, CIK offers group classes. You can follow current groups here

24/7 helpline for people in crisis – 733 588 900

Helpline for children and young people – 789 777 981 –  daily (including holidays) from 7 pm to 10 pm

You can call us, among others: when you are going through a crisis, you need support with some problem, you are worried about a loved one.

24-hour helpline for people in crisis – 733 588 900 – open 24 hours a day

Helpline for children and young people – 789 777 981 – daily (including holidays) from 7 pm to 10 pm

Your call will be answered by a person with experience in therapeutic work. Our specialists are competent and empathetic people who do not judge or criticize and are always guided by understanding in contact with other people. The employees answering the 24-hour hotline and the one dedicated to children and young people are experts you can trust.

You do not have to provide any of your details, you remain completely anonymous when calling the helpline and the helpline for children and young people – you only talk about yourself as much as you want.

Connection fee according to the operator’s tariff.

When calling the helpline and the helpline for children and young people, you remain completely anonymous.

You can make an appointment in several ways:

by calling: 81 466 55 46. Employees answering the phone have access to schedules and will be able to provide detailed information on available dates for visits to a psychologist and lawyer,

in person at ul. Probostwo 6A, Lublin.

All activities offered by the Crisis Intervention Center in Lublin are free of charge for Lublin residents.

We try to provide our clients with the shortest possible dates.

As a rule, you do not have to wait longer than a week to see a lawyer. Call and ask about a free date: 81 466 55 46

Legal assistance at CIK is addressed to people using psychological assistance at CIK.

One meeting lasts up to approx. 50 minutes.

A lawyer at CIK provides advice mainly in the field of family law.

Legal assistance at CIK is addressed to people using psychological assistance at CIK.

You can use the help of a lawyer at CIK if you live in Lublin and use psychological assistance at CIK. Help is free.

People living in Lublin can use the help of a lawyer at CIK free of charge. To use legal advice, it is necessary to use psychological assistance at CIK.

Visits to a lawyer can take place during the opening hours of the Crisis Intervention Center in Lublin – from Monday to Friday from 7:00 a.m. to 7:00 p.m., the last visit on a given day can be scheduled no later than 6:00 p.m.

Remember that you can call 733 588 900 at any time – a 24-hour hotline.

Helpline for children and young people: 789 777 981 – Monday to Friday from 2 p.m. to 10 p.m. and on weekends from 9 a.m. to 2 p.m.

The Crisis Intervention Center does not provide material assistance.